Frequently Asked Questions
DeliverEnd is a platform that offers safe and convenient delivery of your Marketplace purchases. We know that meeting a stranger in an unfamiliar location or your home can be scary. So, we take that fear away by facilitating the complete delivery process and payment processing.
We are able to pick up and deliver items of any size. So, whether you are buying an Apple Watch or a Dining Room Table that seats 20…we’ve got you covered.
Those are the two options you can choose from when ordering a delivery on our app. The “Marketplace Delivery” selection is used when you buy something from another person. Using this option allows you to deliver with no worries by using the in-app live video chat to verify the condition of the item and ask questions, safely pay for the item through the app, and keep all your personal details hidden from the other party.
“Errands” are used when you buy something and want us to deliver it to a specific location for you. This is commonly used to have us pick-up and deliver prepaid items, if you don’t have a large enough vehicle to transport it home, or are just too busy to pick up yourself.
The price depends on the price of the item, the vehicle you choose, the miles between pick-up and drop-off and the time spent loading and unloading. The prices will be shown and updated throughout the order process, so you can see exactly what you are going to spend.
Currently the buyer pays for the delivery within the app. We are working on future enhancements that will allow for either party to pay, and even a cost sharing option. Many customers will consider the delivery costs during item price negotiation and adjust the item price to help offset delivery charges.
Currently DeliverEnd covers the Indianapolis area and surrounding suburbs. We are expanding to multiple U.S. cities in 2021. Follow us on social media to keep updated.
Absolutely not! If you cancel before the driver accepts a delivery, you will be refunded 100% of the amount. If you cancel after the driver accepts it, then you will be charged a cancellation fee of 5 dollars.
No. We specialize in marketplace deliveries and errands at the moment.
Absolutely. Each user’s information is masked from the other party. They will not have any access to your address, payment information or name. Keeping customers safe and secure is why we started DeliverEnd. Not only are we eliminating the dangerous meetups, but we are reducing fraud, theft and scams as well.
Yes. All drivers must pass a thorough process that includes: Background check, at least 1 year of driving experience, valid driver’s license, proof of residency, insurance policy, and a vehicle type and condition assessment.
Additionally, our driver rating system allows us to continually monitor driver quality.
After the driver picks up the item from you, the driver goes straight to the buyer’s location. Once the buyer signs for the item, the payment will be transferred to your account. You can find your balance in the earnings page in the menu of the app.
Yes. The beauty of our solution is that we have a complete driver network with multiple vehicle sizes on standby 24 hours a day. Local companies can use DeliverEnd to either replace their expensive delivery fleet, or just flex up to meet a temporary period of higher demand. Our B2B Support team can tailor a solution to your exact needs.
We know that verifying an item you see on line can be difficult. That’s why we created our in-app live video chat functionality. Connect with the other party to ask questions, get dimensions, see all angles and get 100% comfortable with the item before you finalize the price.
